Refund policy

Returns & Exchanges

We accept return or exchange requests within 48 hours of delivery if the product arrives damaged, defective, or incorrect.

To request a return or exchange, please email us at woodrose@mpveneers.com or WhatsApp us (+91-9422148000) with:

• Order number
• Clear photos or videos of the product and packaging
• A brief description of the issue

Once the request is verified, our team will guide you through the next steps.

Conditions for Return

To be eligible for a return or exchange:

• The product must be unused and in its original condition
• The item must be returned with original packaging
• The request must be made within the specified return window

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for returns:

• Products that have been used or installed
• Items damaged due to improper handling after delivery
• Custom or made-to-order products

Refund Process

Once the returned item is received and inspected, the refund will be processed to the original payment method within 7-10 business days.

Shipping Charges

• If the return is due to a damaged or incorrect product, WoodRose will cover the return shipping.
• For other approved cases, return shipping costs may be applicable.

Natural Material Disclaimer

Our products are made from solid teak wood, a natural material. Variations in grain, texture, or color are natural characteristics and are not considered defects.